SmartChat transforms your website into a bustling hub of conversations. Our human-led approach sparks high-intent dialogues that leave your visitors intrigued and ready to explore further.
Qualified chat leads deserve more than just text on a screen. When the timing is right and the interest is hot, we give your prospects the golden ticket – the option to instantly connect via phone.
Let InstantConnect be your secret weapon. Deploy it, and watch your sales reps and leads seamlessly jump from chat to phone conversations. No delays, no complications – just pure connection.
Let conversations become catalysts for conversion. Your sales reps engage in real, meaningful discussions that resonate. The result? Higher conversion rates that'll make your competition green with envy.
Connect and convert in real-time
Provide an exceptional experience
Maximise conversion rates
Once a chat conversation has been qualified the chat agent will offer the option to get on a call with a sales representative. If the visitor wants to move ahead they will provide their number and InstantConnect will dial both the sales rep and the visitor, allowing the conversation to move from chat to phone call.
Whilst we can set up InstantConnect to work with your pre-existing IVR functionality, we suggest using direct dials for the best connection rates and customer experience.
Before accepting the connection, the designated receiver will be provided with an overview of the chat as well as the leads phone number. This will allow for a redial if there is a disconnection.
Sometimes calls are missed or the receiver is on another call. When this happens, InstantConnect launches a second connection attempt. Our SmartChat chat agents also stay connected on chat during the connection process to ensure continual and clear communication.
If a call cannot be connected, the chat agent will discuss the next steps with the lead and pass through all lead details as usual.
We will require a few details such as the phone numbers to call, and will run a few tests with the recipient, but we manage all of the setup making InstantConnect very easy to deploy. This takes a few hours at most.