Through user behaviour, SmartChat identifies high-value or soon-to-churn traffic.
Real-time conversations curated to qualify traffic are deployed by a real human.
Time wasters are weeded out with lead details sent to sales teams to close.
SmartChat is our specifically developed live chat solution aimed at generating 30% more qualified leads from existing website traffic. It is human-led, and data driven.
Through the use of behavioural analysis and smart triggers, SmartChat uses the right messaging to engage and qualify the right people throughout their browsing journey. This helps to build trust and creates an enjoyable customer experience that gives rise to increased lead generation.
We start with a 14-day free trial. Prior to this going live we onboard which involves us creating a custom knowledge base, training chat operators, and deploying the branded chat widget. After a successful trial, the contract term begins.
For solar companies, a lead is usually defined as someone who has shown serious interest in solar panel installation and requires a meeting or onsite visit. SmartChat operators use qualifying questions to determine this as well as to obtain contact information.
We only charge for qualified leads. This means that any conversation that doesn't result in a qualified lead (ie someone with the intent to buy and wants to progress further) is free of charge.